A BESPOKE PIECE

HOW CAN YOU START A BESPOKE COMMISSION?

• Firstly I would like to say I would be delighted to discuss any ideas you have, as I know commissioning a bespoke piece is a highly personal experience and helpfully resulting in the creation of an heirloom to be passed down to future generations.

• This initial consultation is completely free of charge, and the aim is to discuss initial ideas with you, explain what will be possible to do within your budget, and answer any questions at all you may have about the bespoke process before you can decide if you’d like to go ahead with the idea. Please be as detailed as possible, even if you feel you only have a vague idea of what you might want made. Include things you would like to see in your bespoke piece, whether it’s enamel colours, materials, gemstones, or a certain style.

• If you would like to sell some gold from old jewellery items, please let me know and I can help you sell it, and then we can add that gold credit to your quote.

• Then it will be a series of hand-drawn sketches, and then a final drawing and then I will start the making of the precious hand finished piece.

• So please get in touch either by email, info@cassia.co.uk or make an appointment here below.

• There is room in the form for you to leave links to style references, whether this is a link to your pinterest board, or a link to something from our website. We will get back to you with options to schedule an in meeting, or a remote call or a chat via Whatsapp to discuss your requirements further.

  CAN YOU PROVIDE A ROUGH PRICE?

• After our initial consultation and when we are both happy with the final design, I can then get a quote for you.

  HOW LONG WILL MY BESPOKE ORDER TAKE?

• CASSIA JEWELLERY is handmade from start to finish. We want to make sure each piece gets the time and attention it deserves, so please allow a 10-12 weeks just to be sure.

  CAN I DO A GIFT WRAPPING SERVICE?

• Yes! I have wonderful leather boxes which would be wrapped in ribbon, and then I use eco friendly paper packaging.

  HOW DO I SHIP MY JEWELLERY?

• All packages are sent by either Royal Mail Special Delivery or internationally with Parcel Force which is tracked and signed service.

CAN I RETURN A BESPOKE PIECE FOR A RETURN OF AN EXCHANGE?

• Bespoke pieces are not returnable due to the custom nature of the sale.

  OTHER BESPOKE SERVICES

• Hand Engraving

• Repairs and Restortion

• Pearl Re stringing

• Cleaning Services

• Re enamelling cracked Enamel pieces